Buyer’s guide: a chatbot for your business
Choose a chatbot based on tasks, knowledge sources, languages, controls and total cost. A practical guide from ScandiBots.
Start with the task
Collect questions customers or employees actually ask. Choose a limited area with content you can approve. A chatbot can find and explain information; predictable actions can often be handled with conventional rules.
Review sources and languages
Agree which websites and documents the assistant should use, who updates them and what must not be shared. Test Norwegian and English with the same questions. Using business content does not automatically mean training model weights.
Separate answers from actions
An answer about booking is not a completed reservation. Connections that change customer data, send messages or order goods need separate permissions, tests and approval steps. Ask for a concrete description of what happens on failure.
Test uncertainty and human follow-up
Ask about topics the sources do not cover, conflicting information and privacy. Agree how the bot expresses uncertainty and hands off enquiries. Evaluate relevant test tasks rather than relying on general performance percentages.
Consider total cost and responsibility
Compare setup, included usage, licences, integrations, support and content maintenance. Clarify data processing, export and termination. ScandiBots’ nominal chatbot prices appear below; final scope is clarified in the proposal.